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Motor Steering Wheel Help!

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I have a 2000 Ls400 Platinum Series

whenever i put the key in the ignition, the steering wheel comes down a little and stops.

when i press my memory button the wheel moves down again and stops, i have to keep pressing it for it to get to my setting.

Also it only goes up and down it doesn't move in and out when i use the 4 way button on the side.

what might be the problem?

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