randallscott27 Posted April 5, 2009 Share Posted April 5, 2009 Last week, a local shop replaced the serpentine belt on my 2001 IS 300 (104K). They broke the bolt on the tensioner and then installed a brand new tensioner, splitting the cost with me. My portion was around $98.00. I took the part home, looked at it, and it seems to me that they could have just replaced the broken bolt instead of a whole new tensioner. Does that sound right, or am I missing something? Quote Link to comment Share on other sites More sharing options...
SW03ES Posted April 6, 2009 Share Posted April 6, 2009 They broke the bolt and split the cost of replacing the tensioner with you? And thats a good deal why? In the very least the tensioner replacement should have been free since their incompetence broke the bolt. Quote Link to comment Share on other sites More sharing options...
randallscott27 Posted April 6, 2009 Author Share Posted April 6, 2009 I didn't think it was a "good deal". I was furious when my wife told me about it. I just thought before I chewed the guy's head off, I'd calm down, check around, and ask others if breaking the bolt on the tensioner is ever "excusable", or likely to happen. I've replaced the serpentine belt on my old Dodge van several times without any problems. Should have done this job myself. Quote Link to comment Share on other sites More sharing options...
749_dark Posted April 21, 2009 Share Posted April 21, 2009 I didn't think it was a "good deal". I was furious when my wife told me about it. I just thought before I chewed the guy's head off, I'd calm down, check around, and ask others if breaking the bolt on the tensioner is ever "excusable", or likely to happen. I've replaced the serpentine belt on my old Dodge van several times without any problems. Should have done this job myself. Mechanic did the same thing; broke the bolt and ended up replacing the tensioner as well. But he didn't offer to split anything with me. maybe it's a weak spot on the IS300 Quote Link to comment Share on other sites More sharing options...
jerzynuts Posted May 13, 2009 Share Posted May 13, 2009 At my shop if it wasnt broken when i brought it in and then they messed up they are liable. I would of not paid anything since they broke it then again if you refuse to pay they might only break something else. Try to find a better shop yours sounds kinda sketchy. Quote Link to comment Share on other sites More sharing options...
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