slicky Posted December 27, 2007 Share Posted December 27, 2007 2004 RX330 AWD Performance package The driver side headlight is gone due to water condensation. Dealership says it will be around $850 to replace it. I've the AFS version with HID. Any ideas how to get this fixed cheaper? Can I buy OEM part anywhere? Does anyone know the part number? Thanks for the help! Quote Link to comment Share on other sites More sharing options...
grouch Posted December 27, 2007 Share Posted December 27, 2007 Is your car out of warranty? If not, I think there is a TSB for the replacement. Quote Link to comment Share on other sites More sharing options...
2JZTWIN TURBO Posted December 27, 2007 Share Posted December 27, 2007 2004 RX330 AWD Performance packageThe driver side headlight is gone due to water condensation. Dealership says it will be around $850 to replace it. I've the AFS version with HID. Any ideas how to get this fixed cheaper? Can I buy OEM part anywhere? Does anyone know the part number? Thanks for the help! That sounds pretty good for a headlamp assembly. Give me the VIN and I'll give you a part number and a price. Quote Link to comment Share on other sites More sharing options...
slicky Posted December 27, 2007 Author Share Posted December 27, 2007 Is your car out of warranty? If not, I think there is a TSB for the replacement. yes. it is out of warrenty. what is TSB? Quote Link to comment Share on other sites More sharing options...
grouch Posted December 27, 2007 Share Posted December 27, 2007 Is your car out of warranty? If not, I think there is a TSB for the replacement. yes. it is out of warrenty. what is TSB? TSB Toyota service bulletin. You might try a search on headlight condensation for more ideas. Quote Link to comment Share on other sites More sharing options...
slicky Posted December 27, 2007 Author Share Posted December 27, 2007 Found it. My car is just out of warranty. So, do you think I can ask them to replace it without charging me by referring to the TSB? Quote Link to comment Share on other sites More sharing options...
grouch Posted December 28, 2007 Share Posted December 28, 2007 Found it. My car is just out of warranty. So, do you think I can ask them to replace it without charging me by referringto the TSB? You never know what a polite request followed by a little fist slamming might do. Talk to them in the lounge area, out of his comfort zone. Quote Link to comment Share on other sites More sharing options...
slicky Posted December 31, 2007 Author Share Posted December 31, 2007 No luck. They said no and asking $1300 to replace it. When I called them last week, they quoted around $800. The service guy said (before giving the above answer) we likely to charge you because you don't have lot of service history with us. Yes, I service my car with Toyoto since they are cheaper. It appears they extend courtesy to customers who regularly service with them. At this point what I can do? $1300 is too expensive for me. I'm planning to call Lexus on Tuesday and talk to them above my experience with the dealership. Quote Link to comment Share on other sites More sharing options...
slicky Posted December 31, 2007 Author Share Posted December 31, 2007 2004 RX330 AWD Performance packageThe driver side headlight is gone due to water condensation. Dealership says it will be around $850 to replace it. I've the AFS version with HID. Any ideas how to get this fixed cheaper? Can I buy OEM part anywhere? Does anyone know the part number? Thanks for the help! That sounds pretty good for a headlamp assembly. Give me the VIN and I'll give you a part number and a price. The VIN # is JTJHA31U0040013868 Quote Link to comment Share on other sites More sharing options...
gordonw Posted December 31, 2007 Share Posted December 31, 2007 Theres no harm in talking to the manufacturer. It will depend on your attitude, in other words don't give an attitude. Ask politely for some assistance. Understand you are out of warranty and manufacturers also look at your service history as a guage. Business is all about relationship. You chose to go somewhere else for service, which is fine as Lexus costs are generally high, but now that you have a problem, you come back expecting to be treated the same as someone who regularly brings their car in to Lexus for service. Is that fair to the other owner? Lexus dealers understand servicing a Lexus can be high. If you were a regular customer, you would have had the dealership service department on your side. The dealership would have worked with the manufacturer and could have provided some assistance, possibly even warranty the part. This is not unique to Lexus, as all manufacturers do the same thing. Returning customers are loyal customers and therefore are valuable customers. Remember, work with your dealership as they can be a valuable ally to you in looking for assistance from the manufacturer. Good luck. Quote Link to comment Share on other sites More sharing options...
gordonw Posted December 31, 2007 Share Posted December 31, 2007 Is that price, $1300, for just the part or part and labor? Quote Link to comment Share on other sites More sharing options...
slicky Posted December 31, 2007 Author Share Posted December 31, 2007 I was very polite with them. $1300 for part & labor. I'm going to be polite with manufacturer too. Lets see what happens. Is it possible to get this fixed cheaper if I buy the parts myself? What is the best source to get the parts?? thx Quote Link to comment Share on other sites More sharing options...
gordonw Posted December 31, 2007 Share Posted December 31, 2007 That price might be a bit high. VIN doesn't seem to pull up for me, but if you do have a Japanese built sport package RX, the only headlamp available for the vehicle is the lens capsule only. No bulbs or ballast. Everything gets swapped over to the new headlamp. The capsule lists for a little $600 plus tax and then the labor to swap over components. Only the North American built RXs have a listing for complete headlamps. Quote Link to comment Share on other sites More sharing options...
slicky Posted December 31, 2007 Author Share Posted December 31, 2007 Typo in VIN# Here is the right one . JTJHA31U040013868.Its a Japan built I believe Quote Link to comment Share on other sites More sharing options...
slicky Posted January 2, 2008 Author Share Posted January 2, 2008 I spoke with Lexus corporate office and explained the situation. They said they will escalate the issue and get back to me in 2 days. Lets see what happens. Meanwhile, I'd appreciate if anyone provides me a source to buy OEM parts. Quote Link to comment Share on other sites More sharing options...
2JZTWIN TURBO Posted January 3, 2008 Share Posted January 3, 2008 I spoke with Lexus corporate office and explained the situation. They said they will escalate the issueand get back to me in 2 days. Lets see what happens. Meanwhile, I'd appreciate if anyone provides me a source to buy OEM parts. Your vehicle is equipped with High Intensity Discharge Headlamps (HID) with Adaptive Front Lighting System (AFS) Original equipment replacement is #81185-48260 for the left side. It comes with everything int the box in the picture below. Lexus suggested list price for the part only is $615.60. I have it for $492.48. Quote Link to comment Share on other sites More sharing options...
grouch Posted January 3, 2008 Share Posted January 3, 2008 I spoke with Lexus corporate office and explained the situation. They said they will escalate the issueand get back to me in 2 days. Lets see what happens. Meanwhile, I'd appreciate if anyone provides me a source to buy OEM parts. Try here http://www.lexus-parts.com/assembly.asp?id...14&year=165 Quote Link to comment Share on other sites More sharing options...
slicky Posted January 4, 2008 Author Share Posted January 4, 2008 I spoke with Lexus corporate office and explained the situation. They said they will escalate the issueand get back to me in 2 days. Lets see what happens. Meanwhile, I'd appreciate if anyone provides me a source to buy OEM parts. Your vehicle is equipped with High Intensity Discharge Headlamps (HID) with Adaptive Front Lighting System (AFS) Original equipment replacement is #81185-48260 for the left side. It comes with everything int the box in the picture below. Lexus suggested list price for the part only is $615.60. I have it for $492.48. Thanks. If I've to pay from my pocket, I will buy it from you. Does the above contain everything I need to replace the faulty unit? Please let me know how I've to pay (paypal etc). Quote Link to comment Share on other sites More sharing options...
lyndaann Posted May 13, 2009 Share Posted May 13, 2009 Is your car out of warranty? If not, I think there is a TSB for the replacement. yes. it is out of warrenty. what is TSB? TSB Toyota service bulletin. You might try a search on headlight condensation for more ideas. Do you know where I can find a copy of the tsb? I think it is #307. Quote Link to comment Share on other sites More sharing options...
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