Jim Falk Lexus Beverly Hills

[rickatups]

Anyone have any experiences to share about Jim Falk Lexus in Beverly Hills? They lost the keys to my car .... and I am getting the runaround ...... I have been keeping my cool ... but I am really running out of patience ... it is going on 3 weeks now .....

furthermore, the car I bought from them turned out to NOT be fully serviced (bought a pre-owned LS400) as you would tend to expect from a dealership such as this .....

I work with the public .... I know that "stuff" happens sometimes and even though you are really trying to provide a good service experience ... sometimes things can just go wrong ....... so I try to be patient and not a demanding __ ____ ... you know? Alot of times I have found by just being nice ...... you get a better experience ..... BUT THIS TIME ...... ???!!!??? If I do not get my SIMPLE problem fixed ..... I am going to have to start making waves ....

how about you? Do you have a story to share as well ...... ???? For that matter .... who do you think provides the best service in the greater los Angeles area?

[rickatups]

UPDATE .... after another phone call and getting someone else involved other than the sales rep I had been dealing with ..... got put on hold for a minute or so ... then was promised a return phone call .... No phone call, but I did get an e mail about 15 minutes later indicating that my keys have been sent Fed-Ex ... tracking number also provided .... got the key the next day ... problem solved.

strong possibility that it is more the fault of the sales person I had been dealing with more than anything else ...... I had contact with a few of the other people there with no problem ....

all in all ...... my intuition is leaving me with a big question mark about the whole experience ..... in the future I will be going elsewhere ......

Anyone have any experiences to share about Jim Falk Lexus in Beverly Hills? They lost the keys to my car .... and I am getting the runaround ...... I have been keeping my cool ... but I am really running out of patience ... it is going on 3 weeks now .....

furthermore, the car I bought from them turned out to NOT be fully serviced (bought a pre-owned LS400) as you would tend to expect from a dealership such as this .....

I work with the public .... I know that "stuff" happens sometimes and even though you are really trying to provide a good service experience ... sometimes things can just go wrong ....... so I try to be patient and not a demanding __ ____ ... you know? Alot of times I have found by just being nice ...... you get a better experience ..... BUT THIS TIME ...... ???!!!??? If I do not get my SIMPLE problem fixed ..... I am going to have to start making waves ....

how about you? Do you have a story to share as well ...... ???? For that matter .... who do you think provides the best service in the greater los Angeles area?