2015 RX350 Joystick issue

[Janal]

I just bought my RX350 and the joystick worked fine for a few days but now moving cursor only works. When you press down to make a selection it doesn’t work. I called Lexus service and they said they have never heard of the issue, I cannot find anything online. Has anyone else had this issue? If so is this a service issue or is there anything I can do myself. I can’t shut my AC off because of this among other things I cannot access.

[Anatoly Berlin]

I just got into the same problem - moving cursor without being able to make a selection. Have you solved yours? If YES, can you share the solution with me.?

[Janal]

So I had to leave it with the shop, they had to source a brand new radio and infotainment system as well as a new joystick. It took some time for them to source the radio and stick, but as of yesterday it seemed like it fixed the issue. Luckily I didn’t have to pay for anything because this happened 3 days after I purchased the vehicle.