Hi CuriousB:
I think one of the problems is that you only get to talk to the 'sevice advisors' who have good manners but they really don't have a good grasp of the technology. Yes, as the man said, these cars are getting more complex. So what you need is people that are properly trained and experienced in the appropiate science and technology, not just 'monkey see monkey do' from an 8 week training session. What you need in these shops are perhaps people like competent automotive, mechanical or electrical engineers for appropriate consultation. There should be quite a few available at this time.