vibbie

Well, this now appears to be a common problem among 'early' 2007 RX-350 model as more people are experiencing white dust and moldy smell after two years of service. Lexus, as a company, needs to deal with this appropriately. From what I can tell, the dealership is doing their best to ignore or side step the problem. The one question that I have is....how do we know the problem will not reappear 2 years after the evaporator has been replaced? By that time, the warranty on the car would have expired. It would be quite costly to replace the evaporator again. Given that this could lead to critical health issues from breathing in the white dusts and potential lawsuit against them, they should consider a recall. I would advise anyone with this issue to call Lexus Customer Assistance directly to file a complaint and have them coordinate repair work with the dealership first. This could save you a lot of time and money. Bottom line, I'm very disappointed with Lexus. For the price we paid, I do not expect to experience such issue in a luxury car. Would think twice before buying another Lexus. Good luck to all RX-350 owners.

I have the same problem with white dust and moldy smell after my 2nd winter with less than 8,000 miles on the car. Took the car in for service twice with no success. Paid $300 to replace cabin filter and A/C service. That did not help, actually made it worse. Do not let them talk you into doing these services. Best approach is to call Lexus Customer Assistance Center (1-800-255-3987) and they will graciously assign a specialist to work with you and your local dealership. Lexus knows of this issue. They have advised my dealership to replace the evaporator. My car is in the shop for the 3rd time as we speak. Will let you know in a few weeks if the problem is resolved. My only concern with replacing the evaporator is they have to take apart the whole dashboard. If they don't put the dashboard back properly, it could become another big issue later on. Did anyone have any issues after having the evaporator replaced? Please let me know about your experience. Thank you.