fballew

I am very disappointed in Lexus's wanting to charge the customer for upgrading their navigation system. I call them to upgrade because the navigation systems do not have some street information. I was informed that the cost to the customer to upgrade was over $250.

I know if I owned another navigation system the upgrades and downloads are free.

Now my RX400H navigation system is not up to date and I am being held hostage to being a good Lexus customer. This is a good reason why car dealers are in such bad shape. I am a loyal service customer and have Lexus service my car. I could definitely save money going somewhere else.

Please join me in expressing this concern to Lexus that they should provide navigation updates to their customer at no charge, just as long as you are still under warranty, and not be the nickel and dime the customer car dealer

Frank Ballew

I am the new owner of a 2006 Lexus RX400h...which I am in love with by the way. I wanted to know a few things about my navigation/GPS.

First...I have version 4.02 currently installed....I would like to upgrade to version 7.1. Do I need to stick with the same generation? I've been reading a lot about how some Gen 4 and 5 models are the same or will use the same CD's?

Second...when I do get the new upgrade how do I install it? Where is the CD drive located in my 2006 RX400h? Some have told me under the seat, some one told me in the back door panel? I've looked in the manual with no luck. Do I have to remove the panel and install it?

Any help and guidance on this matter would be extremely helpful.

Thanks!!!