I am very disappointed in Lexus's wanting to charge the customer for upgrading their navigation system. I call them to upgrade because the navigation systems do not have some street information. I was informed that the cost to the customer to upgrade was over $250.
I know if I owned another navigation system the upgrades and downloads are free.
Now my RX400H navigation system is not up to date and I am being held hostage to being a good Lexus customer. This is a good reason why car dealers are in such bad shape. I am a loyal service customer and have Lexus service my car. I could definitely save money going somewhere else.
Please join me in expressing this concern to Lexus that they should provide navigation updates to their customer at no charge, just as long as you are still under warranty, and not be the nickel and dime the customer car dealer
Frank Ballew
