:o All Lexus Owners with Lexus Link in their cars
If you have Lexus Link in your car and a year has passed you will have the system turned off if you do not sign up for a Lexus Link subscription, $215.00 base service.
Yet, conveniently Lexus Link will keep saying "your Lexus Link system is not active" every time you start your car. The system does not work, and they let you know every time you start your car! New buyers beware!
This is truly in bad form for Lexus. Some marketing person must have shown a flip chart presentation to the board that showed how many more sign-ups they could get if they made the system keep advertising the fact that you did not pay for the Lexux Link service.
They mention they have a solution available sometime in late April to remove the entire unit, including your voice recorder! So, apparently you bring your car in they pull out that area and put in a cap with no buttons.
Who feels this is a good business practice? I was never told that this was going to happen? I was never told I would be advertised to one year from the date of purchase every time I start my car! I was never told that the voice recorder was something that is dependant upon Lexus Link subscription when I bought the car.
I was never told I would have this virus, trojan horse?
Send me your emails if you have this problem. I will search to see if there is any kind of class action lawsuit brewing in regards to this matter and inform you if there is something in the works.
Lexus should come up with an acceptable solution. The one they have in mind, which I roughly described above will come in the mail soon. If it is not acceptable to you then speak up in the forums, 1-800-25-lexus, your dealer, everywhere.
Get the car you paid your hard earned dollars for, get the customer support they told you about when you bought the car!
-Graham
graham@vital411.com
