LJS

Welcome to the Lexus family. My 2007 RX 350 has pulled to the right since it was new. Now has over 40,000 km on it. As in your experience, the dealer told me it was sensitive Lexus steering :( After alignment, switching tires from side to side, it still was not acceptable. So, I wrote an e-mail to Lexus Canada complaining - ended up getting their servive rep to drive it. He acknowledged the pulling and approved replacement of the power steering pump and rack. Replaced Japanese rack with North American one - supposedly lighter steering touch - more assist. After all that, it was improved - did not feel like the steering was not 'centered' any more, but still wanted to head for the ditch on normal highway driving. Drove it for a while and finally after 1 year warranty was expired, another dealer did another alignment at no charge while I was paying for a replacement windshield after 3 major cracks - but that's another story. It was improved a bit more, but still takes pressure to hold the lane. Seems to be very sensitive to road camber - left lane tends to hold straight, right lane drifts right. Apparently, the design limits the alignment adjustment they can do - cannot do camber, I think - only caster so it is hard to really do a good job of getting things lined up like they should be. I'm planning on trying a non-dealer specialty shop to try to get it more comfortable to drive. Sorry to have to advise of ongoing troubles - suggest you not accept the dealer pacification and get them to aggressively make it right. Try driving other vehicles on dealer's lot to see if they are different. God luck Wilson Thanks Wilson, I have an appointment monday, I will do as you suggest and bring in the TSB. It,s amazing how from a dead stop when I apply gas it just wants to turn to the right. I am having trouble understanding how Lexus can stand by this.

I want to thank everyone who has replied, I will be going to the dealer with the TSB

The dealer tells me there is nothing mechanically wrong. I am not sure how the tires were rotated. There was some improvement after they worked on it. I'm not sure which helped the alinement or the tire rotation.

Hi I'm new to the forum and to Lexus. The forum is great, but the Lexus RX 350.. My wife got a new 2008 Lexus 350 a couple weeks ago, our first Lexus, 11 miles on it. On the drive home we noticed that it pulled to the right, so I brought it back that day. The mechanic looked at it and saw nothing wrong, claimed it was Lexus sensitive steering we will get use to it. We took it home thinking maybe, but it continued the next few days so returned to the dealer. This time different mechanic said he felt it also and he did an aliment, also rotated the tires, claimed it was fixed. Well, it's not, it may be better but it's not right. The 99 Ford Explorer we had, never pulled one way or the other. We will be bringing it back to the dealer, but if they already did an aliment & rotated the tires what else can they do? We are extremely frustrated, has anyone else had this problem? What did you do? thanks for any advice