teemplaya

i decided to start w/lex customer service. i explained what was going on, gave them my vin and the tsb #. the rep took my complaint (we did discuss my service history so i think having dealt w/dealerships in the past will be a plus) and discussed nearby dealerships and promised to have an "in-house" service manager--i forget what he called them--call me back in 48hrs. i specifically told him that my purpose in calling him was to authorize a local dealer to fix this. we've got 200k miles on the rx and love it otherwise.....we'd just like to get rid of this rattling!

i've got 200k miles. think i'll have any luck w/my service manager?