I asked this from Lexus customer service on last week. In NY area, you have to make special order for the car but it will take 4-5 months to get the car.
Response from customer service:
Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.
We do apologize for any misinformation that you may have received. The 2008 Lexus 400h does have an available Mark Levinson® Premium Audio System with an in-dash, single-feed, six-disc CD auto-changer. If you are unable to locate a Lexus RX 400h with the options you prefer, you may speak with the Customer Relations Manager at your local dealer regarding a possible special order. The Customer Relations Manager will be able to fully advise you of the process, vehicles & options you are able to special order, pricing and how long it will take.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Standard Time.
Sincerely,
Jeff Bryan
Lexus Customer Satisfaction
