I bought a black IS350 on August 1, 07 and after a few hand washings I noticed a few rock chips due to tollway driving in DFW. I called last week to ask Sewell Lexus in Dallas about installing a clear bra to the front and also asked them about waxing my car to prevent future swirls from washing. They told me they had someone who specialized in the dark paints and that it was a good idea to have these things done before there were any more rock chips and before repeated washing. When I picked up the car the clear bra had smudges under the passenger side and their explanation was that they were due to the stretching of the material. I didn't buy that. There was also fiber under the mask on the fender. I asked for it to be re-applied. I also noticed extensive spider webbing on the paint after they clayed it and waxed/polished it. I'm not sure what method they used to perform the detailing but the car had 2,000 miles on it and was a month-and-a-half old when I took it in. I thought I was taking preventive measures by having another coat of wax and the clear bra applied by the dealer where I purchased the vehicle. I paid $99 for the claying and waxing and $386 for the clear bra to be applied to the hood, fenders, and backs of mirrors.
I took the car back in on Friday and when I went in to pick it up they still hadn't re-applied the clear bra saying it was as best as it would get so I refused to pick up the car and asked once again for it to be re-applied. I didn't receive a call from anyone today, Monday, to notify me of the status so I called only to find out my options were to keep the clear bra as-is or to have Sewell remove it and refund my money. I asked them to remove it and to do whatever needed to be done to remove the spider-webbing on the paint. I have since left a message for the service manager to call me before anything is done to remove the swirls/spider webbing.
Does anyone have any advice for me? Thanks for your help!
