Thanks, i called them yesterday and they said they had one and would fax me one but it's a day later and i haven't received it. Hopefully one of us is just having fax issues. Like the second reply, i am frustrated by trying to learn from trial and error. And like many others, I am frustrated that the navigation system has minimal use while driving, so i am hoping that if i can master the verbal commands, I can do some things with the navigation system that can't be done via the manual user interface while driving. I just bought the 400H and am afraid to consider the device workarounds talked about on the forums as I don't want to do anything to limit my warranty. If anyone has figured out if the verbal commands are a workaround, i'd like to hear about that too.