jeffsstuff

Maybe they will become law someday. Still, at that point consumers won't be tricked into buying something that only works WHEN THE MANUFACTURER FEELS LIKE ALLOWING IT!

Standing ovation for you sir! Talk about hitting the nail on the head. I'm sorry but, by your logic, if I sell you a box marked "Blu Ray Player" and you get home and find out that it only plays movies on thursdays, you wouldn't expect your money back. After all, I sold you a player. You could just eat your loss and go buy another one. You could have simply tried EVERY FEATURE at the store to make sure it worked. The problem for me and over a thousand others who have complained at www.lexusisnotmymother.com didn't know there was an issue to ask about. We never thought to ask if the system was crippled. Why? For the same reason that we never bothered to ask if we could drive the car on Sundays. We never thought there would be anything so unexpected in that box we bought. If you don't like listening to us "cry babies", please, do us and yourself a favor and STOP LISTENING. But don't tell us what we should and should not expect from our consumer products. After all, it is attitudes like yours that allow quality and service to keep spiraling down the toilet.

First, I was mislead by the salesman (as were many). Many were not told of the issue until after the sale like myself. Others were outright lied to (told that an override existed when in fact it had been removed). As to the bumper sticker, it is not childish. Here is why. Everytime someone sees it and takes the time to visit the website, they learn something. They might not care about this issue. If once they read about it, they still chose to buy the car, then they are at least doing so with all the facts. However, consider that over half of the people on that site would not have purchased the car had they known about the issue (like myself), it may well cause people to chose a different vehicle. I am not going to get rid of a car that is six months old. I would lose too much money on the deal. This issue will however cost Lexus much more than they made on the sale. I've already cost them that much just by virtue of the people I talked out of buying cars because of this issue and more importantly, the heavy-handed way they have treated us. Customers were lied to and the company's only response is to, in essence say, "too bad". If I am boring you, please don't read my posts anymore. In the coming months, I will be even more vocal (just in more visible places than this). I have had issues with companies behaving badly in the past. With some persistence, I have prevailed every single time. This time will be no exception. Many people would just "except" as you put it. They would give up and give in. I am not like that. I feel that I am right and they are wrong. I will not give up until I am either compensated for the cost of the system or given a patch to remove the restriction. As Mr. Bates has already received a full rebate, the precedent is already set. If I have to, I will make this a legal issue. I'd rather avoid that but I'd rather make money for some lawyer then give in. That is my final word on the issue (at least here)

Sorry, but I use voice recognition every day (I am using it to type this as a matter of fact). Still, the voice recognition in my Lexus is just about unusable. It only understands one way of doing something. In other words, I have to say "volume up" and not "turn up the volume" or "raise the volume". Between the inaccuracy of the system and having to memorize the commands, it is useless to me.

Perhaps not but if they lose enough sales to their competitors they will be forced to reconsider. I personally have told dozens of people who were thinking about Lexus and in the end, they bought other vehicles. Audi doesn't do this (When I told the local Audi dealer, he was quite excited to be able to use this as a sales tool). BMW doesn't do this. To the best of my knowledge, most other vehicles don't either. I make my feelings known with my wallet. I simply won't buy from Lexus / Toyota again. They lost me and dozens of others because of this one sale (and more importantly, the way they treated me when I complained).

Sorry, but i've had my piece of crap (I mean Lexus) for six months now and I still hate it! Had I know about this before I bought it, I never would have purchased this vehicle. I currently have a bumper sticker on my car that reads: I'll NEVER buy another Lexus LexusIsNotMyMother.com The bumper sticker is especially popular when I drive by my local Lexus dealer's showroom (less than 5 miles from my home). Once, a new Lexus, obviously out on a test drive, pulled up behind me at a traffic light. The driver pointed at the sticker. It was amazing how fast they got off at the next intersection. I would have loved to hear what the salesman said to defuse that! The bottom line is, I am ultimately responsible for the safe operation of my car, not Lexus. I contacted them about a rebate and they sent me a $500 service credit. I recently sent it back, citing the full refund received my Mr. Bates and was basically told to go to hell. I guess my next step will be to contact in writing, everyone I can think of who might help pressure Lexus to help me. This list includes: Consumer Reports J D Power Car Magazines Consumer groups Stock Analysts who track automotive stocks Legal action is an option but I'll save that for a last resort. If anyone has any suggestions for other people to contact, I'd be very appreciative.

I disagree for these reasons: 1. A passenger can use the system safely, even in motion. 2. Other car makers don't treat their customers like children. 3. My $500 Garmin Nuvi doesn't have this restriction. 4. The car doesn't stop me from driving 120mph. The speed is "electronically limited to 137mph". Well, why don't they make it 85? There isn't a road in the country where it is legal to go faster. At least that would be in compliance with a law. 5. If I did drive 100+ mph and caused an accident, would anyone consider suing the car maker? Of course not. It would be my fault. www.jeffsstuff.com/blogs Lexus is not the only carmaker that has this restriction, in fact I can only think of two that don't...maybe 3. BMW, Mercedes, and Acura. Everybody else locks you out. Don't get mad at me, I didn't design the car. My opinion however is my opinion and I'm as entitled to it as you are yours. Anyways its a moot issue, Lexus has been selling this nav system since 1998 with the same lockouts, and most other manufacturers lock the system out in the same way. They're not going to change. All I can say is I use the system daily, I drive 2k miles a month and I've had the car over 4 years and SOMEHOW I've survived only programming destinations when stopped. Thanks for the info. It seems clear that my next vehicle will be one of the ones you mentioned (BMW, Acura or Mercedes). My wife is looking to get a new car next year. I guess we know where to look now. As to your opinion, I agree, you are entitled to it. I just object to people telling me that I shouldn't want this feature. The dealer did not disclose the limitation before the sale (they set it up before you go, showing all the features. They never mention that none of it works when driving). My Garmin Nuvi ($500) doesn't stop me from using it. I certainly prefer it to the crippled system that Lexus sold me. The bottom line is, why should Lexus tell me how to use MY CAR? They don't do anything to keep me from driving 100+ MPH down the road. That by the way is illegal in the US. Still, they feel the need to restrict what my passengers do while I drive. It's my responsibility to drive the car safely.

I complained to Lexus about it. They mailed me a $500 service credit because of my lack of satisfaction. They did not fix the problem nor did they apologize for it. Unless it is fixed, I will never purchase another vehicle from Lexus/Toyota again. Its as simple as that. Still, if you have the same issue, call Lexus customer service and complain to them. Let them know that you too want compensation for this problem. If enough of us do it, perhaps they will decide it cheaper to allow us to use our cars the way we want.

Very well said......I agree with your opinion, completely! First of all, I never run red lights or cut people off. I am curteous. Of course, you don't sound that way judging from your tone. Lexus just sent me a $500 service credit for the nav system issue. I guess I'm not the first one who thinks this is significant. If you don't mind the limitation, thats your business. I mind it. As to how much research I did, when on a test drive, they had me use the system. They showed me all the features and then we left. They never explained that all those features fail to operate once the car begins to move! Finally, pulling off the road is more dangerous than having MY PASSENGER input a destination. The bottom line is, the car company isn't responsible for my safe use of the vehicle. I am! Let me use the car. As I have said before, I can drive the car 100+ MPH. They don't bother to limit that, even though it isn't legal to do so. Yet they limit my use of a system when there are no laws restricting it.

It is attitudes like yours that hurt everyone. Consumers should get what they want, not what a company wants to provide. If they simply disclosed the limitation before the sale, I would not complain (of course, I'd have skipped it in favor of an after market one). Also, the car maker shouldn't be telling me how to use the car. Its that simple. I'm the one responsible for driving, I should be the one to decide how I can best do that safely, not the auto maker. I wouldn't use it while driving, but my passengers would. I should be trusted to do that. After all, the state trusts me to drive a 3500+ pound vehicle around. I would agree if there was a law, but there is none. You wouldn't buy a car that doesn't run on Thursdays. Why by a nav system that doesn't work when driving (which is the majority of the time you are in the car!) Lexus, give us what we paid for. Actually, in my case, Lexus just called to offer me a $500 service credit to help my satisfaction. So yes, fuming really does help. Of course, what I really want is a car company to make a car to fill its customers needs, not what they want us to have.

It is attitudes like yours that hurt everyone. Consumers should get what they want, not what a company wants to provide. If they simply disclosed the limitation before the sale, I would not complain (of course, I'd have skipped it in favor of an after market one). Also, the car maker shouldn't be telling me how to use the car. Its that simple. I'm the one responsible for driving, I should be the one to decide how I can best do that safely, not the auto maker. I wouldn't use it while driving, but my passengers would. I should be trusted to do that. After all, the state trusts me to drive a 3500+ pound vehicle around. I would agree if there was a law, but there is none. You wouldn't buy a car that doesn't run on Thursdays. Why by a nav system that doesn't work when driving (which is the majority of the time you are in the car!) Lexus, give us what we paid for.

Add to your list the fact that a passenger would be able to input anything safely while the car is in motion. Well, they can't because of this silly limitation. Please, if the programmers succeed, please let us all know. Also, please, if you would, post your comments to my site at www.jeffsstuff.com/blogs as I am putting together a list to forward to Lexus showing them the extent of the dissatisfaction.

I disagree for these reasons: 1. A passenger can use the system safely, even in motion. 2. Other car makers don't treat their customers like children. 3. My $500 Garmin Nuvi doesn't have this restriction. 4. The car doesn't stop me from driving 120mph. The speed is "electronically limited to 137mph". Well, why don't they make it 85? There isn't a road in the country where it is legal to go faster. At least that would be in compliance with a law. 5. If I did drive 100+ mph and caused an accident, would anyone consider suing the car maker? Of course not. It would be my fault. www.jeffsstuff.com/blogs

I called Lexus. I called the dealer. They stonewalled me citing safety issues. I posted the whole mess to: www.jeffsstuff.com/blogs if you want, post your feelings. I'm going to compile them and forward them to Lexus. There is also a site called: www.lexusisnotmymother.com or www.lexusnav.com which is doing the same thing. Lexus customer service said that they would look into the possibility of a rebate of some sort but that under no circumstances will they enable the system when in motion. Can anyone say "class-action". Any attorneys want to step up and weigh in on this? We shouldn't need override codes. It should work as advertised. We bought it, we should be able to use it. Period!