Musky99

Hi Lexusfreak! I see that you live in St.Thomas so you're a neighbour. To answer your question I do take my car to Lexus of London but have not driven it enough ( 5000kms ) to have had it serviced yet and the service manager told me that since it is basically stored for the winter months that I could wait until spring to get my first service. I purchased the car from them and have had dealings with the Gen.Mgr. (TotoyaTown) as well as the sales Mgr. who has recently been promoted from salesman ( he sold me the car ) and both of the service attendents and have enjoyed the limited dealings I have had with them all. I purchased a K&N air filter for the car last summer and they installed it for me as the effort to get to the air box was a little over my head until I watched someone with knowledge do it in front of me. ( no charge! ) As far as the headlight problem is concerned I called Lexus of Canada with my findings and they sent a factory tech. to Lexus of London to show their service personel how to adjust the lights and I will be getting that done when I take the car in for its first service in April. I hope it improves the night lighting. Lastly, and a little off topic , I would just like to say how impressive the feedback from my only other post, which was on June 29th., has been. This truly is an amazing forum and I make it a point to stop by every month or so for a very entertaining read.

Musky99, What Lexus dealer do you take your ES to for service? Lexus of London? If so, how do you like them?

Hi there!! I recently picked up my new ES350 and now have about 600 miles on it. My prior seven vechicles have been Lincoln Town Cars and Cadillac Devilles and Fleetwoods so I'm very unfamiliar with Lexus products as of this point. Last week-end we were driving back to our cottage from a dinner party and had occasion to use the headlights for the first time. I found the low beam range to be extremely low and could certainly see that they could present a significant danger on a two lane paved rural highway. The high beams were fine as well as the side range which was quite remarkable. I thought that this was just a warranty issue and the local dealer would correct this problem when I took the car in for it's first visit. The service manager told me when I called that he was aware of this problem and although he didn't understand why ALL Lexus products he has seen, as well as his own " Lexus sport utility " had this same characteristic Transport Canada had not ever investigated it, to his knowledge, and I assume that this means this condition is normal. So far I like the car and was just wondering if anyone else has noticed this problem and if so has had it corrected by their dealer? One other point being that the driver side of the low beam is noticeably dimmer even than the passenger side and the service manager told me that this was intentional and designed for oncoming traffic. Thanking you in advance for your response to this post.