Finally have an answer on this one!! Turns out that there is a junction block under the dash on the RH side (J/B No. 3) that has a series of connectors (3A-3E); two of the wires in 3D and 3E (pin 3 in both of them, coincidentally!!) were loose. Found this on accident when talking to the dealer. Additionally, my wife noticed that the R and D indicators on the shifter and in the instrument cluster weren't lighting. Maybe related, maybe not. Talked to the guy at the dealership and after a few false starts, started fault tracing. TA DA! Problem fixed. Now we have A/C in drive and the lights on the shifter and the instrument panel are on again.