Casey

Lexus was finally able to fix the problem with sulfur smell. I was contacted by Lexus HQ in Calif, they scheduled appointment, sent parts and a technician to dealer, picked up car and it is fixed. Took a lot of screaming to get past their claim it was a gasoline problem, but at least its resolved. Unfortunately I don't know exactly what they did - but I believe it involved changing a gasket. Now we will see if they can resolve thump that occurs when you come to a stop and turn-signal light that burns out repeatedly.

Recently got a call from Lexus HQ customer service where they, for first time, acknowledged they had a problem and said engineering had been directed to investigate for a possible fix. Whether this really leads to a retofit solution remains to be seen, but at least our complaints are getting through and they aren't simply stonewalling. Keep up the pressure and be sure to give really negative feedback when they call for one of their customer satisfaction surveys. Have tried using BP gas and here (in Michigan) it didn't help. I believe there are regional differences in gasoline, however, so perhaps it helps elsewhere and perhaps BP will market the low - sulfer gas here later.

Unfortunately, Lexus is just not going to address this sulfur smell issue. I have tried for months and they simply blame the gasoline and refuse to do anything. Funny the same gasoline doesn't produce this smell in my other cars or in previous LX. Suggest everyone file complaint with NHTSA and continue to make noise. Also, I hope all of you vote with your feet and never buy another Lexus. They have made great cars, but have now become arrogant like the big three was in the eighties. I believe they designed an exhaust system for California's low-sulfur gas and it is not capable of handling the gas that everyone else is getting around the country. They goofed, they don't have a fix and they are going to stonewall it and hope it will go away. Also, be aware that this forum topic will probably disappear soon. There was a similar forum running last year and they had a mysterious system crash and all the records for just that forum were lost. How convenient.

Were you able to get the smell problem resolved? Having same problem and no luck so far getting it fixed. Appreciate any ideas.