I've gone thru the same issue, and it's painful... no sound, everything working ok, antenna, radio presets, cd changer, BUT NO SOUND!!!
Dealers told me that the stereo had to be exchanged (after a $115 diagnosis) and the cost of replacing it would be 650 to 700!
...that is of course if ONLY the stereo was damaged, any other damaged part would need to be replaced also.
After digging around I took the Rx to an electronics guru to see if he could solve the problem.
Good thing is he DID!! for under 80 bucks!!
At his explanation, the thing was this:
The factory Amp (Located hidden under the second row seating) has two outputs, one for bass and the other for voice, those components (like everything in our cars) is linked to the stereo (so that would explain the lack of response when one tries to change the bass and treble settings)
He removed the amp and changed the electronic output for voice component, soldering on the new one in the process, I don't recall the chip number but he said it was fairly common and available in most places.
So before you try anything rash (and expensive) try taking your car to an electronic shop to test the amp, I would say with much certainty that if your car has the same symptoms your problem is the same as mine
So changing the amp voice output solved this for me.
Hope this helps