(I posted this same post in detailing to get some tips on the repair)
Hey guys. Have a little bit of a rant about my dealer. First of all, they scratched my car on its very first car wash. It only had 200 miles on it at the time. They had the scratches buffed out and it all appeared okay. Fast forward to last week (I've had the car less than a month), I took the car in to have the tint redone since it was bubbling. I paid for the tint job through Lexus. When I got my car back a day and a half later, there was a chip in my paint down to the metal. It measures 2 cm X 2cm. There are also alot of swirls in my paint like they dried my car (which is black) with a towel. There is also the possiblity of course that whoever they had buff my car, buffed in the swirls and it is now showing up after a couple of washes. I called them immediately of course and had an appt to meet with the service manager the next day. When the next day rolled around and I took my lunch hour to meet with him, he was gone to lunch with the GM. I couldn't believe it! Then I was told by the assistant service manager that he had gone home sick. So which is it? I met with the GM today and was less than thrilled with the results. First of all, when I called to confirm the appt. for today, they didn't even have it scheduled. They have agreed to fix it by having it "touched up" which doesn't make me happy but I'm not sure what will besides a new car that they haven't had a chance to screw up. I asked about a written guarantee against the "touch up" fading or chipping while I have the car. He said to go ahead and let them fix it then see what I think. (Yeh right) I asked him what he thought would be fair compensation for their mistake. He offered the 15,000 mile service free. This made me want to laugh since it's only worth $200 and I never want to step foot in that place again. I mean, I brought him a new car and they want to deliver a car back to me that has been touched up. Worse of all, when I met with the GM and the service manager, I felt like they were totally minimizing the situation. He went so far as to say that if he had the same thing happen to him, he wouldn't be upset! Corporate is supposed to be contacting me tomorrow and let me know their take on the situation. I'm glad I haven't sent in my survey. They are going to get ripped apart.
