everkool

I solve the problem. They fixed my car. It's not perfect, but I has satisfied. Thanks for reply to everybody. Driving carefully, and have a good day~!

Hello. I bought Brand New Lexus IS350 15 days ago. When I bought my car, it was so dark night, so I just bring my IS350 without checking. However, next day I found big three scratch on trunk and a lot of slight scratch entirely, so I went to Lexus of Bellevue and claimed to my sales manager, so he promised me he will fix my car for sure, so I waited the day of fixing day. But, they couldn't fix my car and offer me very low quality service. When I told about my car's problem, the salesman was angry with me and he was very rude. And Lexus of Bellevue rent me corolla when my car was fixing. When they sold this car, they was kind, but now their service is worst. I told them I want to change my car to a non scratch car, but they told me pay more than 2000 dollars. I heard the service of Lexus is very good, but in my experience, it's worst. How do you think about this? If you furchase a brand new car and find big scratch next day, what will you do and what will you request to te dealership? Currently, I have got stress a lot since the day of purchasing IS350. I have big problems that I can't speak English well, and I don't know about American dealerships' service because I am an international student and I live in Seattle only 6 month. Please, help me. Give me some advice, please.