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Kickers

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  1. I had 95 Lexus LS400 that bought used 7 years ago. I had not taken cars on long drives until just recently. I also had problem with stalling after extended freeway drive when exit freeway. Lexus told me that they believed ECU issue and $2,300 repair. In researching this issue came across this board and posts advised me of others having this problem and that Lexus had issued a TSB on this issue. The local dealer (had not bought car from them) advised that as car out of warranty they would not cover. I made point that this was an original defect with car. Discussion did not go anywhere so spoke with Lexus customer service. After much discussion they told me they would give 25% discount. That was not acceptable as felt should be 100% cover as this is not a warranty item that just wore out but a defect in the car. Had numerous calls and letter where advised that I would report to NHSB, wrote to them about their potential liability if they allow this to continue and somebody gets hurt. I also referenced this board and number of posts and would report level of problem to the NHSB. Bottom line was after fair bit of effort on my part Lexus agreed to replace the ECU at no cost to me. So they did the right thing, I just wish it had not taken so much prompting.
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