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Well you were right. I did get some financial assistance from Lexus. IF I take it to there shop to be fixed for 1,600.00 they will pay 200.00 towards the bill. If I take it to a shop here where I live it will cost $700.00. They told me it was because it is not under warrenty and they are under no obligation to do anything. They were simply doing a "goodwill" gesture by offering the 200.00. I told her I could get it done at an outside shop for less then half and asked if she would then send the $200.00 towards that bill, and guess what? She said no, they could only help if I let Lexus do the repairs. What a farse!!!
quote name=RX in NC' date='Nov 3 2006, 09:57 AM' post='214274]
Congrats on following up and not just caving in. Stay professional but firm and I'm willing to bet that you'll get at least some financial assistance from Lexus. Keep in mind that independent shops will do this job for less than half of what Lexus originally quoted you, so if Lexus is not willing to do better than that, you always have the option of going with the independent shop to do the work. Just ensure that they use the re-designed and improved rear main seal. Good luck.