Oh nooo. How awful. 😟
The update process for me was in two distinct phases. The first step took about 20 minutes or so. The second step required an ignition switch off and switch on again (as prompted on the display) and then took another 6-7 minutes to complete. The SD card itself has a Lexus logo, so I assumed it was officially produced and not simply a copy by the dealer.
The update reset all the settings and I had to spend some time retuning the radio, setting the navigation region, re-entering saved destinations, reloading customised images for the display, etc, etc. But all works as it should.
Hope you can get it sorted.
As an aside, the map is still a disappointment ... on the other hand, roads are constantly changing here in Dallas. I s'pose my obsession with having all my PCs and devices on the latest software/firmware level carried over to the car. In retrospect the upgrade didn't get me any noticeably new functionality, and I probably won't use the navigation much anyway (sticking to Google Maps on my Android phone). I'm glad it's done, but it certainly wasn't worth $215.