I purchased my RX350 in June 2023 and took delivery four weeks later. After paperwork was final, I learned there was only one key fob and the second would be delivered by Lexus after two months. I am a very patient person, so I complied and waited. We called the dealer in October and was told the key fob would come from Lexus; it was out of their hands. We received a letter from Lexus in later in October saying the dealer would have the second key fob in November. It is now December and was time for my first oil change service, so I called the dealer, made an appointment for the oil change and explained the letter received from Lexus saying my second key was ready to be picked up. The dealer said they did not have the second key and needed to order it; it would take about 4 to 5 days. I made the appointment one week out thinking that is enough time for them to get the key. I took my car to the dealer today to have the maintenance done. Afterwards, the service technician said the second key had not been delivered. He checked on the delivery date saying it would be two more weeks, and that they would call me when it comes in. If it is not here by end of January, I will outright purchase a second key fob and write a scathing review of Lexus and the dealer by name. We have been told multiple contradicting stories between Lexus and the dealer. You know… when you tell lies, it is hard to keep the story the same from one telling to the next. I have not heard the same story yet.
Lexus, you have two more weeks to do the right thing.
