Alan N

WE picked up ES 250 AWD about a month ago. The monitor would do strange things. The apple car would sometimes making calls didn't always work. work. The Lexus navigation would also sometimes work. You did not know when each would work. Each time we went back to the dealer and they reset things. But nothing stayed in place. Finally, yesterday, while driving the phone stopped working and the screen went blank. We took the car to the Lexus Service. We left the car running and they saw the blank screen. After a little while the called and said the monitor system would have to be replaced. Today, Lexus called and said the part is on back order with the vendor and they will get back to us with an ETA. Luckily, we got a car to used. It was amazing at how many people tried to get the monitor to work. We suspected a problem from the start. This reminded me of a problem we had a number of years ago with a different brand. The driver's seat belt didn't fit right. That dealer accused of of not knowing how to put the seat belt on. Eventually they fixed the problem. Hopefully we have the only defective monitor.