olga freeman

I have been a customer of Lexus for more than 20 years

this is the first time that I was royally mistreated and I felt like a 2nd class citizen

Instead of buying

a new Lexus as always did  i decided to purchase my car off the lease

As soon as Lexus realized that i,m not buying a new car, they lost interest in me as a client

My journey started with getting an appointment with a financial  officer.

A clerk took the info from me and scheduled an appointment for the next day

When I arrived on time the following day, nothing was prepared and i had to wait for40 min before anyone can see me 

Only when I complained the

financial officer took care of me 

The transaction sounded like they making a favor for me and   they made a lot of mistakes overcharging which they have corrected when I pointed out to them

Regretfully this might be the last time I will purchase the car from Lexus

Hopefully this experience will never happen again to any of your clients  and I hope that you treat everybody equally 

Sincerely yours
devoted ex client  Dr Olga Freeman

I had a very bad experience with Lexus