After the first repair (engine replacement?) did you use dino or synthetic oil? & how often changed? (time & mileage). B)
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I'm an accountant and have no clue what kind of oil was used. The car was serviced approximately 4,000 to 8,000 miles. I also brought the car to Lexus with the same complaint in Jan of this year and they found nothing wrong.
I finally heard from Lexus corporate and they said they would look into the problem but it would take a FEW WEEKS to determine if they would do anything! No consideration for a loaner. They have had the car for 3 weeks already. They also said that this problem is only covered for 12 months or 12,000 miles and they repaired it the first time as a courtesy to me. This was not what I was told by the dealer. This does not seem to me what I have been hearing from others.
They also indicated that other shops may not use the correct oil. Do I have to ask Jifffy Lube what kind of oil they use? I've owned cars for many years and NEVER had this problem. I am wondering about Lexus and the service. My other car has a triangle on the hood and they don't want to see me before at least 10,000 miles with no consideration as to time between services.
Bottom line is that unless you have the car serviced by Lexus they have an out and my experience is that maybe 20% of owners do routine service (Oil changes) at he dealer. It appears I'm being punished for that crime.
Anyone have any ideas other than selling the vehicle and repalcing it with another brand which of course is an option?
