Dan Saunders

I took our excellent running car RX 350 with 31,000 mi for a tire rotation and state inspection to the Lexus dealer. They called me and told me the water pump was bad and needed to be replaced. They said it was not leaking onto the floor because the leak was “crusting up” before hitting the floor. Quite frankly, I do not believe them for a minute but since they said it was covered by warranty I plan to let it go. I have never owned a car that needed a water pump at 75,000 mi let alone 31,000. So, bottom line I will not take my vehicle to the Lexus dealer ever again and will not buy another Lexus because this is just the type of thing I felt I would avoid with a Lexus/Toyota product. Personally, I think it is fraud versus a real issue only they are committing it to their own motor company. Unbelievable! Dan Saunders