trikemann

From: Ravind Shrotria 5812 Coles Court, Buford, Ga 30512 PH 770-614-8987 trikemann@hotmail.com To, Peter Marks, President and CEO Robert Bosch Corp. 38000 Hills Tech Drive Farmington Hills, MI 48331 Dear Mr. Marks, Re: Very Poor quality and Deception of Product Application 1. It is a sad occasion that I have to bring to your attention the poor quality of the product that is being marketed by Bosch automotive aftermarket. 2. Being a German trained engineer also in the automotive business ( Freudenberg-NOK) it hurts my pride that a company that I grew up with and have respected for innovation and superb quality has let me down. 3. I purchased a Bosch sensor part # 13333 from NAPA in Feb of 05. The application on this sensor was for a Lexus RX300. 4. The sensor failed (Code P1133) within six months and NAPA exchanged me one at no cost. This new sensor was manufactured by Denso and marketed by Bosch with the correct Toyota /Lexus part # etched on it. 5. This sensor did not work right after install (code P1133). I took the car to the Lexus dealer in Atlanta,Ga never doubting the quality/ of the new exchanged Bosch certified Denso part. I assumed that there was a problem with my diagnostics. 6. The dealer concluded that the Denso -Bosch sensor is an Oxygen sensor and not a A/F sensor as the application calls for a RX300. It does however have the correct part # etched. 7. Now the warranty from NAPA is expired and I am short by the cost of the sensor. This letter is not to seek a reimbursement but to apprise you of this Bosch- Denso relationship. Though it would be nice if some one did reimburse me the cost of the sensor $206, and the money I spent at the dealer $96 (diagnostics). This not about the money though. 8. I have now bought a sensor Denso part # 234-9009 and this has worked with no problems. ($167 from Rockauto.Com) 9. Perhaps you should evaluate your relationship with Denso as they may be selling bad sensors to Bosch on purpose to give Bosch a bad name. This is something your sales and marketing team should investigate. 10. There is a thread on the Lexus owners club of a similar situation with another lady undergoing the same thing. http://us.lexusownersclub.com/forums/lofiv...php/t23231.html Regards Ravind Shrotria. Copy to Denso Corp Copy to NAPA Copy to Toyota Lexus Corporation