dwince54

There is no solution to the problem no matter how the air is circulated. The service manager told me that Lexus would not recognize the issue and he also told me that it is not an unusual problem(if you can believe that). The corporate office told me to stand outside my running car and let it run until the smell stops. I was also told to put deodorizer in the air vent.I also replaced a cabin filter that was unnecessary. Lo and behold about a year after all this nonsense, Lexus dealership calls me to offer me a new lease on a brand new Lexus wanting me to sign on for four more years. I said no way repeating all the things above concerning the HVAC. He acted like he never heard it before. I also told him I would never purchase another Lexus. That car was the 4th one and the last. About 2 months ago he calls me again offering me the same deal for the remainder of my lease. I couldn't lose on this one so I took it. That's the only way to get rid of the smell. I would put the pressure on your dealership. Go see whomever all the way up to the owner and make sure you document what each person says and when they said it. Call the corporate office too. Postit on their Facebook page and Twitter account.

Audi has the same problem as well.

I am currently leasing a 2013 RX 350. Problems with the hvac began the following summer. Mold, mildew smell. Took it is several times. They sprayed in the vents with Glade or something similar. Then a couple weeks later they replaced the cabin filter, which I initially paid for, but then complained to corporate and was reimbursed. Kept complaint and taking it in and the service manager said there was nothing more he could do. I told him that I would blast this problem all over social media and he responded by saying that I was threatening him. Well, fast forward to Spring 2014. I get a call from the dealership saying that someone is looking for a 2013 RX fire agate(color). They want me to lease another 4 years and keep the same payment amount. I say no way. I so not want 4 more years. The smell is ungodly. I said I would pick up a lease where I would leave off and was turned down. So guess what? Got a call today saying they will give me a new RX 2015, same payments, and a 2 year lease(which is what is left on mine. Interesting???