gnewman

Al - I'm waiting paperwork from corporate and haven't started either process. However, this is a description of each I received from the corporate rep. 1) Dispute Resolution; filed internally with our company per your verbal request for a replacement vehicle. All of the information of that process will be sent to you in hardcopy. The decision of the company is final for Lexus. There is no appeal process within our corporation. 2) NCDS (National Center for Dispute Settlement) a consumer agency that the customer has to contact. Their number is 866-272-4872. Their decision is binding for Lexus, but not for the consumer.

I am dealing with Lexus corporate whose actually helping me initiate an arbitration claim after having me jump through the initial hoops of spraying and installing a charcoal filter. There is both an internal Lexus claims procedure, and an external claims procedure via NCDS (http://www.ncdsusa.org/). I'm waiting on the paperwork to evaluate the pros/cons of each or decide if I should pursue both simultaneously. Even though the Lexus corporate rep is being somewhat helpful, they are still being cagey and protecting themselves in my opinion. Separately, each state may have a "Lemon Law" that outlines a procedure for demanding a buy-back of a defective car. (NY Gen Business Law section 198-A). There is also a public facebook page to draw attention to the issue and hopefully force Lexus to create a programming fix for the AC system or recall the defective vehicles. SHARE THE LINK -- https://www.facebook.com/pages/Lexus-AC-Mold-Mildew-Fix-It/1498230947101071?ref=bookmarks

I live in NY and have a 2014 RX350. Lexus has not fixed the issue. I've had the charcoal filter installed and sprayed with no luck. This is COMPLETELY unacceptable from a luxury brand. Seems like a simple program fix to keep the car from defaulting to recirculated A/C. I'm concerned about the health risks to my children. Somebody should start a social media compaign or class action lawsuit to get some attention.