RayDC

Hi Staudtlar (and others), Thanks for the information. I just spoke with Lexus Customer Satisfaction and was informed that "IF" the system is "functioning as designed" without defect, Lexus will NOT make any replacements and the responsibility lies with the dealership. The dealership agreed that there IS a problem with performance of the subwoofer, and is waiting to hear from Lexus Customer Satisfaction. Does anyone have suggestions on how to respond to this?

Wow!!!! I'm having the same issue with bass distortion when the volume is turned up over 30! Last week I purchased a certified pre-owned 2013 ES350 with the Ultra Luxury Package. When listening to Beyonce's song Partition I noticed excessive bass distortion. To make sure the issue wasn't specific to this sound track, I listened to other music that has a lot of bass. The problem was replicated so I contacted the dealership. The subwoofer was replaced but the issue with bass distortion is still present. I'm going to call Lexus HQ today about the issue and if I don't like the response, I'll file a complaint with the Maryland Attorney General's office. It horrible that Lexus would continue selling cars with this type of problem and in my opinion, a recall should have been issued! Maybe the Lexus Owners should consider filing a class action lawsuit! The upgrade for ML is $4000.00 and I believe that Lexus should stand by their product! Note: When I test drove the 2014 ES350 with Ultra Luxury Package, it didn't have this problem so I suspect that Lexus fixed the issue with the new model.