lmb0192

Dear Maseace, Thank you for the thumbnails. From the description of 'qualified' in the letter, our 2008 Rx400h meets the specs. Hopefully we'll get a letter soon, but it'll be nice to have the enhancement number and a copy of the text when I visit Lexus next week. Again, thank you for your posting!

Hello to all. New member here looking for a little advice on this headlight topic. We have a 2008 rx400H which has experienced the condensation problem and now has a low beam HID lamp out. (also a 2004 rx330 which does not have the HID lamps and which has no such problem!) When reading this forum I was encouraged to find mention of Lexus sending a 'letter' which I presume must offer some relief. However, when I called Lexus (corporate) I was told that although our rx400h may be qualified for something the phone representative called 'warranty enhancement', that I would have to take the car to a Lexus dealer and the dealer would make a determination as to 'if' our car is qualified. While not totally bummed out, I am suspicious as to 'why' some would receive letters and others (such as us) would not. Can anyone offer: (1) exactly what your letter said, (2) perhaps post the text so I could have it available to show to the dealer? Any other specifics would be much appreciated.