clozzzer

Your pic doesn't show well. What is peeling? Is it the whole wood trim? If so that makes more sense. What I meant it is real wood...laminate or not it isn't plastic that should be peeling off. I have had and have been in a number of these cars and I have never seen what you are describing. If they have replaced your trim under warranty this many times there is obviously a problem. Is the whole backing coming up? It is starting to peel on this door panel and the problem area is just above the memory button Area. In the photo it looks like a shadow. Tomorrow I will make a video of it so that everyone can see it more clearly. And also, it is the wood coming of the backing.

I wanted to check in with you Steve to see if anything new has happened. I'm with David in that I can't think of any reason this problem should be happening. In my opinion, and this is only MY opinion, Lexus has a legal responsibility under the terms of the warranty, to tell you specifecly what is the cause of the problem and specifly what you are doing that would put the fault on you. If they can't do this they are refusing to back the warranty by not resolving a known defect. Just recently, we had a warranty problem with our new town home. After several attempts to get the builder to fix a problem under warranty, we sent by Certified Mail, reciept required, to the head of the warranty dept, the Director of Sales, and the President and CEO. In the letter, we laid out the problem and history and closed with a stern notice that if these things were not resolved, further action would be taken. This worked right away. A letter from an attorney to the dealer and to Lexus might at least get their attention. Or, a letter from you to the dealer owner and Lexus corp could help. Sorry I can't do more. Paul I apreciate your concern. I will attempt this method next.

It is nearly a lamination of a very thin piece of wood. It is not solid wood. It is a veneer.

Here is a pic of it starting to peel again. You can see the delamination in the picture as the shadow. We never clean the inside of our car except when it is serviced by Lexus, they do. Last time in for the 4tg replacement, they provided me with a sun shade and instructed me to use it. The service manager was involved, and had me deal with a corporate Lexus parts guy who is now refusing to replace future panels. I may be forced to sue Lexus over this. Sad deal

Here is the pic.

I purchased my lx in 2011 new. Since then the dealership has had to replaced the wood trim 4 separate times. The drivers door is the easiest to spot, right around the seat memory buttons. The dealership has now refused to replace the panels any more. The say that it is not a known problem, and it has to do with something i am doing. I asked them what I am doing, and they said "we don't know, just something causing the wood trim to separate. Lol. Crazy!!! Please look at your memory seat controls and let me know if it appears to be separating. You will notice a wavy appearance and a sharp edge above the memory buttons. Other panels that separated; above glove box, passenger door, and around ash tray. Please me know. Also, in the pictures I have attached, this happening again in less than 40 days. This is the beginning stages.