This is why Toyota/Lexus have LOST ME AS A CUSTOMER.
The treatment was terrible - basically, head office could not care less about trying to determine the defect in the glass. Note that it was my side window that exploded -- but it doesn't matter, it's a defect in the glass, not due to pressure, etc.
My CT was under full new car warranty, and Lexus still made me pay for the new glass.
Furthermore, the head office SIMPLY DID NOT CARE to try to figure out what happened. It's shocking, especially in light of all of the recalls that Toyota had not that long ago, and Toyota's (fading) reputation for quality and reliability.
I switched to Mercedes and couldn't be happier.
