christie

Thank you so much for your information. We sent a registered letter to the Leus head quarter as they stated in the owner's manu for official notice - we don't understand how can they insist the 35 feet lighting range is in spec., where the law states the lighting distance is 150 feet minimum.

They refuse to do anything and insist the head light is in spec. Actually we noticed the right light is projected lower since we took the car for the service to make the differences between the cut-off line closer - it is actually worse than before. We were so happy when we brought the car, but the happiness ended when we took the car for the first ride at night on the highway.

I posted my problem on the web yesterday regarding the head lights on my 2004 RX330 - there were several replies with the same concern. Some people got the problem improved by insisting the dealer adjust the beam higher. The problem that we run into is the service department told us that's the way it was designed. They service the car, not redesign the car. We contacted the Lexus head quarter's customer satisfaction department - they told us that our service department reported nothing is wrong with the car - case is closed. They said they are like the supreme court of Lexus, there is nothing else we can do. The problem is, our "cut-off" line is about 35 feet from the car - how can anyone drive on highway in the dark at >60 mph with the visibility of 35 feet? Anything beyond the 35 feet cut-off line is like a pitch dark cliff? We only drove the car one time at night on the highway and my husband freaked out and did not drive the car at night again. We thought the problem could be resolved by simple adjustment, but so far, it's a nightmare - We keep on emphasizing the extremely un-safe condition - so far, no one cares! Case is closed by the supreme court!

I posted my problem on the web yesterday regarding the head lights on my 2004 RX330 - there were several replies with the same concern. Some people got the problem improved by insisting the dealer adjust the beam higher. The problem that we run into is the service department told us that's the way it was designed. They service the car, not redesign the car. We contacted the Lexus head quarter's customer satisfaction department - they told us that our service department reported nothing is wrong with the car - case is closed. They said they are like the supreme court of Lexus, there is nothing else we can do. The problem is, our "cut-off" line is about 35 feet from the car - how can anyone drive on highway in the dark at >60 mph with the visibility of 35 feet? Anything beyond the 35 feet cut-off line is like a pitch dark cliff? We only drove the car one time at night on the highway and my husband freaked out and did not drive the car at night again. We thought the problem could be resolved by simple adjustment, but so far, it's a nightmare - We keep on emphasizing the extremely un-safe condition - so far, no one cares! Case is closed by the supreme court!

I am experiencing trouble seeing out of the driver's side at night because of the limited range of the headlights on that side. Also I see a defined horizontal straight line a short distance in front of the car. The space between the car and the line is light and the space beyond the line is pitch black. I've attached a diagram to clarify this description. Is this normal? lexus.doc