Well, I contacted the JM Enterprises CEO and also the Margate, FL GM, but there was no reply. I ended up contacting Lexus customer care directly, which said they would investigate the situation and get back to me. There is now a third crack that starts from the edge cup holder (closest to the armrest) and ends near the Leather. I cannot tell without finding a magnifying glass, but I believe the cracks are on the wood itself (under the acrylic). Lexus customer care called back today saying that there was nothing else they will do. Stating that they are scratches caused by "external force." The service center first said that they will cover 50% of the repair as goodwill. I had explained again, that this should be covered. They came back and said they would do the repair for a $250 deductible, again good will. At this point it really isn't about the money, just the fact that I can't get warranty coverage when I insist, there has been no abuse, excessive force, etc. I am disappointed that this will be my last purchase, and we were ready to upgrade the RX to a GX. I am attaching the photos the service department sent to Lexus for assessment.