I bought a new 2013 RX 350 two days ago and I'm having trouble with the Enform Apps not working. I'm very technically savvy, using an iPhone 4S, and have already tried Lexus Support (the tech person there unfortunately didn't have a clue what was wrong).
I have the Enform App on my iPhone, as well as Pandora and iHeartRadio, and Bluetooth is on all the time. When I first tried using Enform Apps, everything worked except Pandora. When I tried to use Pandora from the car I got a tutorial of "The application is not configured. Please add a Pandora account." I pressed OK and it went back to the main Apps screen and nothing happened. At that point, if I went to Pandora on my iPhone and selected a station, it would start playing on the car. But I shouldn't have to do that…and shouldn't get that tutorial when first pressing the Pandora button in Apps.
I called Lexus Support and the only thing he could offer was to shut down the Enform App and Pandora App on the iPhone, then turn off the phone, restart it, then restart Enform and Pandora. I did this, and now the situation is even worse. Now, when I am in the car with the iPhone, Bluetooth connected, Enform App running and press the Apps button on the car I get the following tutorial..."To use the services, an active application needs to be running on the phone. For further assistance please contact Lexus Customer Assistance….".
Well, the Enform App is definitely running on my phone and the phone is paired with the car, Bluetooth is on and I'm at a loss as to what else to try. I traded in an inferior car (Ford) but I think the Ford SYNC system was light years ahead of the Lexus Enform and Navigation system. Thanks in advance for any help someone might have.