went in for service today that should have taken 2 hours and it wound up takin the whole day, the people over there were reall a$$holes, gave me a lotta attitude and didn't give me a loaner, mind you I made an appointment previous to this and asked for one. i called lex corporate and filed a complaint, i believe that courtesy check should be in the mail by the weekend. fair warning stay away from lexus of manhattan they're good for nothing retards.