This is strange as I have had a fantastic experience with Venture Shield. I called Dave Diminico and my Porsche had a film on it the very next day. Both me and my brother (who had his BMW covered) are very happy with our products and can find no reason to complain. I sympathize with you for your poor experience however I am sure that that was a very rare experience and I know that is not how they run their business. Me and my brother can only highly recommend this product to anyone wanting an invisible paint protection film.