mikewatsonrules Posted January 6, 2006 Posted January 6, 2006 I am doing research on buying the SC 430. I am specifically trying to find out about the callbacks that Lexus dealerships make to customers who have recently had their cars serviced. I would like to use this as a measure of how far they are really willing to go to make sure my service issue would be resolved. I am very interested in what kind of details are covered and asked by the agents calling from the service center. I believe that the knowledge of these scripted questions would give me an excellent idea of their level of service. Could someone please let me know exactly the kind of questions they ask? What is the focus of the call that differentiates Lexus from their competitors? How did you feel about the level of their soft skills/training? How did they handle you if your issue was not yet resolved? What time did they call? Are you on the Do Not Call List?
Lexusfreak Posted January 7, 2006 Posted January 7, 2006 I am doing research on buying the SC 430. I am specifically trying to find out about the callbacks that Lexus dealerships make to customers who have recently had their cars serviced. I would like to use this as a measure of how far they are really willing to go to make sure my service issue would be resolved. I am very interested in what kind of details are covered and asked by the agents calling from the service center. I believe that the knowledge of these scripted questions would give me an excellent idea of their level of service. Could someone please let me know exactly the kind of questions they ask? What is the focus of the call that differentiates Lexus from their competitors? How did you feel about the level of their soft skills/training? How did they handle you if your issue was not yet resolved? What time did they call? Are you on the Do Not Call List? What "service issue" specifically are we talking about? You mention your doing research on buying the SC & then you stated "I would like to use this as a measure of how far they are really willing to go to make sure my service issue would be resolved".
mikewatsonrules Posted January 9, 2006 Author Posted January 9, 2006 Yes, IF I WERE to have a service issue, What questions do they ask in a questionairre/survey on my experience? Thank you for replying!
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