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Remote start fail


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We have a 2021 ES300h that we bought “used” (5000 miles) in 8/2022.  Best car of the previous 4 Lexus we have owned.  The remote start doesn’t work with either key fob.  Batteries are not a problem.  I learned today that some cars need a subscription for this purpose.  News to me. I had no knowledge of that when we purchased the car.  Any suggestions?  All thoughts appreciated.

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