makunur
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Posts posted by makunur
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I have a RX 300 Year 2002 with 60k miles, bought it CPO in 2005. I got a CEL with codes 300, 301, 302, I went to a Lexus dealer and was told to replace spark plugs, I got it done. Just as i left the dealership the CEL came back, this time they suspected Piston Rings and tore the engine apart to find that the rings were perfect. Now after furthur inspection they point to engine block with some rough surface and gaps. They've requested the Lexus for any goodwill help on Fri(1/30) and are waiting for response. Has any one had this kind of problem? What's my best course of action? What's the typical cost to get this repaired?
Thanks - Sumanth
Yes, they did the compression test. Cylinders 1 and 2 were above 150, rest all were even higher.
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I have a RX 300 Year 2002 with 60k miles, bought it CPO in 2005. I got a CEL with codes 300, 301, 302, I went to a Lexus dealer and was told to replace spark plugs, I got it done. Just as i left the dealership the CEL came back, this time they suspected Piston Rings and tore the engine apart to find that the rings were perfect. Now after furthur inspection they point to engine block with some rough surface and gaps. They've requested the Lexus for any goodwill help on Fri(1/30) and are waiting for response. Has any one had this kind of problem? What's my best course of action? What's the typical cost to get this repaired?
Thanks - Sumanth
Rx 300 2002 Engine Trouble
in 99 - 03 Lexus RX300
Posted
Just wanted to post an update on my saga with Lexus of Ann Arbor:
Lexus informed the dealer that my request for goodwill help was denied (Reason: Oil changes done at Toyota dealer shows that I am not loyal to Lexus Brand!!!) and offered to pay 25% of engine block's cost ($750) and the total repair was quoted at $7800 by the dealer. I wanted to speak to Lexus directly and placed 3 calls with a promise that someone will get back to me which never happened. Finally I decided to get my car out of the dealer, the service manager informed on phone that there would be no labor charge as agreed before but for $125 for gasket kit and that's it. I was told to pick up my car last monday and it was not ready until Wednesday..in the mean time I filled out customer satisfaction survey online about the whole experience. When i went to pickup the car, I was horrified to see $1500 bill, I reminded the manager of the phone conversation and he denied ever agreeing to waive labor. He said that they've seen my survey and were sure that i'll never return...I protested and made it clear that i wlll not pay $1500 which was in addition to $900 I paid the first time. I paid for the parts which was around $200 and left with my car, talked to lexus customer satisfaction...only to be informed that delaers are independent and thay have no control over them. I just wanted to bring to their attention the dealers retaliation for my feedback in the survey. I dont expect LEXUS to take any action....but they've lost my respect and I will never own a Lexus ever.