DLIGHT2

I have LS460 with about 2300 miles and a very rough ride. Include me in your "class action";

maybe there will be a fix for my car as well. If any resolution is achieved with your car,

please pass it on.

thanks,

richard hirsch

tampa

Richard,

Today we returned the car to the dealer for a full refund. They threw up their hands and basically said that's how the car is going to ride and since we would not be happy with it, or with any other 460L they could swap us into, they should unwind the deal which we accepted. Too bad we lost our great 430 with only 49,000 but that seems a small loss as it was time to get rid of it anyway.

We're headed for an S550 which rides differently but well and predictable. The Lexus dealer did all they could and cannot be faulted for this situation. In fact, even though it took a long time, I think they were as good as one could hope for and we would defintiely do business with them again, just not on a 460.

I have heard stories of dealers leaving shims installed in the springs during shipping in and it causing a rough ride situation once the car is delivered. I'd say that no, this is not safe since the car is not designed to be driven with those shims in place. My guess is "removing the tires" is dealer code for "we removed the shims that we should have removed prior to delivery"

Latest news - the factory is sending in a rep to examine the car. The dealer's service folks are not exactly proud of that, particularly after they're top suspension man and best trained tech sayt he car rides rougher than it should. "Definitely not the Lexus luxury we'd expect."

The dealer now has 3 460L's exhibiting the same issue to some degree, one worse than ours, one slightly better. They're hunting for Michelin tires to retrofit but there is a shortage in this area. They've done one of the 3, not ours, but have no owner feedback as oif yet. It is beginning to feel like they (Lexus) have a real issue here and that our car is on the tip of the spear.

The dealer still contends the issue is only with people that have a lot of Lexus experience and are familiar with how they are supposed to ride - that makes me feel good all over and sounds pretty ironic.

Anyone else out there with a "rough rider"?

Many of you have stated that you bought your 2007 LS460 with a 5-7% discount. The closest dealership to me said they would give no discount at all. When I referenced this website about others not paying MSRP, a Lexus dealership said that everyone on this forum was LYING. Could people please give me the names of some dealership in the Midwest that would give a 5-7% discount. We know we are going to purchase this car, we just need to find a cooperative dealership to purchase from. A 5-7% discount would make it more than worthwhile to purchase out of state for a $79K car. Thanks

Talk to Lexus of Brookfield in Brookfield Wisconsin.

I have LS460 with about 2300 miles and a very rough ride. Include me in your "class action";

maybe there will be a fix for my car as well. If any resolution is achieved with your car,

please pass it on.

thanks,

richard hirsch

tampa

Richard,

Happy to include you in the issue. Glad to hear we are not alone. I'll PM you as this develops.

Seattle

I have heard stories of dealers leaving shims installed in the springs during shipping in and it causing a rough ride situation once the car is delivered. I'd say that no, this is not safe since the car is not designed to be driven with those shims in place. My guess is "removing the tires" is dealer code for "we removed the shims that we should have removed prior to delivery"

Latest news - the factory is sending in a rep to examine the car. The dealer's service folks are not exactly proud of that, particularly after they're top suspension man and best trained tech sayt he car rides rougher than it should. "Definitely not the Lexus luxury we'd expect."

The dealer now has 3 460L's exhibiting the same issue to some degree, one worse than ours, one slightly better. They're hunting for Michelin tires to retrofit but there is a shortage in this area. They've done one of the 3, not ours, but have no owner feedback as oif yet. It is beginning to feel like they (Lexus) have a real issue here and that our car is on the tip of the spear.

The dealer still contends the issue is only with people that have a lot of Lexus experience and are familiar with how they are supposed to ride - that makes me feel good all over and sounds pretty ironic.

Anyone else out there with a "rough rider"?

Today Lexus installed Michelin HX MXM4's all around after doing a full inspection of the running gear. We've only added 50 miles so too early to tell but they seem quieter although that was not the issue. We'll know more after a few days of driving and update all. Apparently Michelin is their answer to ride issues across the product line.

To early to tell???? You mention in your original post that you've had the vehicle in 3 times in 400 miles so you should know immediately whether the vehicle is riding normal or not. Before your third visit, you should have insisted on driving another vehicle to see of the problem was present and if not, the service dept should have done a wheel swap allowing you to eliminate the problem being wheel/tire related. It's doubtful you had developed flat spots from the vehicle being transported or sitting for any length of time since this sort of issued generally takes much more time to develop. Lastly, the LS460 is one of the finest driving vehicles in the world and is one huge step above your older LSs for both comfort and ride quality. Good Luck

The Michelins have 100+ miles on them and they chase after every crack in the road. Wear marks in the highway are a scare when changing lanes as the car goes where it wants to. While the ride is somewhat softer, the car's stability has been adversely effected. The sidewalls are so pliable that the car wallows. It's going back again. It is our expectastion we'll drive several other 460L's to compare. It may be that we are no longer destined to be Lexus drivers and will have to go elsewhere, but I hope not.

Today Lexus installed Michelin HX MXM4's all around after doing a full inspection of the running gear. We've only added 50 miles so too early to tell but they seem quieter although that was not the issue. We'll know more after a few days of driving and update all. Apparently Michelin is their answer to ride issues across the product line.

Hi everyone,

I own a '99 LS400 and am posting on behalf of my dad who has a new LS460. He recently put his original tires back on, after having snow's on for the winter. As I am in the process of choosing new tires myself and am doing a ton of research, I looked up the original equipment Bridgestone Turanza EL42 and was shocked. They were ranked 25th out of 27 tires in the Grand Touring All-Season survey category.

I was wondering what tires came with your LS460, and whether you are happy with them.

Jeff

Jeff,

Our dealer, in concert with Lexus factory, just installed Michelin Pilot HX MXM4 tires to replace rough riding EL42 Bridgestones. We only have a few miles on the car since, <50, but they seem to be smoother and a lot quieter. It was their recommendation to install those rather than a nother set of Bridgestones or the Dunlops. FWIW.

I have heard stories of dealers leaving shims installed in the springs during shipping in and it causing a rough ride situation once the car is delivered. I'd say that no, this is not safe since the car is not designed to be driven with those shims in place. My guess is "removing the tires" is dealer code for "we removed the shims that we should have removed prior to delivery"

Latest news - the factory is sending in a rep to examine the car. The dealer's service folks are not exactly proud of that, particularly after they're top suspension man and best trained tech sayt he car rides rougher than it should. "Definitely not the Lexus luxury we'd expect."

The dealer now has 3 460L's exhibiting the same issue to some degree, one worse than ours, one slightly better. They're hunting for Michelin tires to retrofit but there is a shortage in this area. They've done one of the 3, not ours, but have no owner feedback as oif yet. It is beginning to feel like they (Lexus) have a real issue here and that our car is on the tip of the spear.

The dealer still contends the issue is only with people that have a lot of Lexus experience and are familiar with how they are supposed to ride - that makes me feel good all over and sounds pretty ironic.

Anyone else out there with a "rough rider"?

I'm seriously thinking about purchasing a LS 460 this summer. I live in Alberta which with only 2 dealerships in the province and only a total of 7 in all Western Canada means dickering on the new car's value is almost an impossibility :cries:

My question though is whether I should expect to receive anything off anyway on the 460 considering its a new model and the flagship car of the line.

Has anyone been able to get a lower price than MSRP on their purchase?

Thanks for the help.

Given there is about $9K mark up between MSRP and dealer invoice, you should be able to time the purchase to an end of month, or end of quarter, and negotiate hard on the last evening. It worked surprisingly well for us on a 460L. Too bad the car rides like it has rocks int he tires. Be sure to test drive the car you will buy with all installed options before buying.

Obviously stays, as Steve mentioned, or I'm inclined to flat spotting on the tires. I would be so po'd if I did not have a resolution ASAP!!!

Thanks for all the replies and the idea of printing the emails. I've found other postings on another site abnout the same issue at 3,000 miles with tires being pulled off to correct so here's hoping. We do like the car but the treatment has been incredible. Once resolved I'll let everyone know about the dealer.

What exactly do the hold downs do in shipment and would the car be driveable safely with them still in place?

thanks, anyone else have any experiences?

I also use a Noah with good results. It's on a Corvette that gets parked at work under a stand of trees that drop pollen and sap. The cover saves a lot of time not having to clay bar the car so often but is a pain to put on and off each time. I also use it at the airport even when parking covered.

Hello to all. I'm new to the forum and seeking help with a significant problem.

Has anyone experienced very rough ride quality in their LS460L? We just purchased a black 460L for my wife trading in a wonderful LS430 (after 2 LS 400's and an RX300) and find the car to ride very rough, and not at all like the demo cars we drove. The car has the standard suspension as did the demo cars we tested. With only 400 milers on the car, its been in the dealer's shop three times already. The dealer is clueless and Lexus Corp customer service (1-800-xxx-xxxx) is useless in dealing with the dealer. The dealer's service techs lowered tire pressure to 28 lbs, 5 below specification, and the car still rides like it's on rocks. It does not pull but shudders and vibrates at all speeds.

The service manager is guessing flat spotting from the boat trip while the dealer's sales side is saying that's how they ride when equiped with the 18" chrome Telius wheels. Seems odd that the tires are the same Bridgestones as on the demo cars, and the chrome wheels are the same size as the standard wheels, and those all road fine. Sounds to me they're just guessing and hoping we'll go away. Most recently they're talking about putting Michelin Pilot's on the car to soften the ride. I'm pretty familiar with performance riding cars as I drive a high performance sports car on a daily basis and while they're rough, they don't jarr as this one does.

Also does anyone know how to reach a regional manager with real authority at Lexus who could help with this issue? We're on the west coast.

I'd appreciate any help that could be offered with this.