cedar_23

I took the struts out last week and here are the pictures of the leak

I'm having them replaced this week by my mechanic, we will see how the new set will fare.

I thought KYB is the OEM (or at least one of the OEM) for Toyota/Lexus?

This is my first time having major problem with items from RockAuto, I'm not sure I can put the blame on RockAuto, the parts came pristine from sealed KYB boxes.

Sounds like you had bad experience with RockAuto before?

I tried to write to KYB corporate, they are not willing to do anything other than to give you a replacement set.

Given the labor cost to replace the struts, the lifetime warranty really is meaning less, I already spend more on labor than the parts are worth.

bayray, I hope you have better luck than me, I bought the KYB 334400 and KYB 334399 for the front struts from RockAuto, the boxes said made in Japan and they look perfect when I received them.  But 6 months after installation both failed with leaking liquid, RockAuto sent me a replacement set soon after I filed for the warranty, again they looked perfect and Made in Japan but failed the same way after about 6 months.

Hi:

Last year I replaced the front and rear struts of my 2004 RX330 with KYB Excel-G struts I bought from RockAuto.  6 month later the front set started to leak fluids and I was able to get a replacement set from RockAuto under KYB's lifetime warranty.  The sad story is that the replacement set also begin the leak fluid again about 6 months later.  I guess I could get another replacement set but then I have to pay more labor cost when clearly there's something wrong with these parts.  At this point I'm just going to pay my mechanic to replace them with new parts that his shop sources and cut my loss.  RockAuto is willing to refund the struts cost for store credit as a courtesy but I'm left with paying the labor of replacing the struts 2 times.  Do I have any legal recourse to recuperate my labor cost?

Update:

I contacted the dealer and since I was only a little over the warranty period they were nice enough to replace the broken unit with a reman unit.

The customer relations manager that I dealt with said her lexus had the same problem and she replaced it with a reman unit and havn't had any problem since. The replacement unit and labor comes with a 12 month warranty, so I'm keeping my fingers crossed.

Just encountered error 3 today. 6 months ago the unit was complaining about error 4, but the problem went away when i took all the cds out (had to turn the unit on and off a number of times to get the cds out) and reload the cds back in. Now the unit is complaining about error 3, so i did the same trick and got all the cds out, not sure what to do next. My car is not under warranty anymore.

Martin

Just encountered error 3 today. 6 months ago the unit was complaining about error 4, but the problem went away when i took all the cds out (had to turn the unit on and off a number of times to get the cds out) and reload the cds back in. Now the unit is complaining about error 3, so i did the same trick and got all the cds out, not sure what to do next. My car is not under warranty anymore.

Martin

Just encountered the same problem today. 6 months ago the unit was complaining about error 4, but the problem went away when i took all the cds out (had to turn the unit on and off a number of times to get the cds out) and reload the cds back in. Now the unit is complaining about error 3, so i did the same trick and got all the cds out, not sure what to do next. My car is not under warranty anymore.

Martin