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Igpoe

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Posts posted by Igpoe

  1. On 1/8/2013 at 9:25 PM, James Horning said:

    I can't believe this. A loyal customer , IS300 a IS 250 and a LS 460 L and we are COMPLAINING of parts and labor prices??

    Parts prices are governed by Lexus and yes a profit is made, too keep people employed and dealerships open. Shop labor rates are governed by Lexus and by the average repair rate in your area. The warranty labor rate is also governed by Lexus. All dealership technicians are paid flat rate it's not by choice it's been this way for 50 years plus. The time quoted is also governed by a pricing guide followed by all repair centers adjustments are made for diagnosis and age of vehicle. Do you think it's " easy " to go in Monday drive your car around determine the noise and hope that you'll get time for your labor ??

    All of us good guys are almost gone , moving on, new kids don't like to work hard , good luck getting precious fixed then.

    This is very hard to accurately diagnose even with chassis ear being used , if you have air suspension the shocks have been known to make noise ( L-SB-0138-11) or the suspension ( L-SB -0021-12) and yes your vehicle is out of warranty. Really how much more is a manufacturer liable for ??

    Sit down with your dealers manager and specialist, confirm what will be repaired and why , have them show you so you can accurately understand the complexity s of this suspension and all the areas that a " noise" can originate from. The service bulletins above are a reference I no way does it me it will fix any car, it is a possibility that it would apply to your concern.

    Giving the tech ample time to do his job and a complete set of instructions on how to recreate your noise help minimize misdiagnosis.

    Sorry for the rant, but I fix cars, I am professional and a raving perfectionist i treat your car like its my own, but it always comes down to price, that's out of my control.

     

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