RoseGX

On 6/15/2019 at 11:05 PM, JBruce said:

Lexus continues in their refusal to acknowledge and correct the defective paint on my GX 470.  I’ve been told by the Lexus rep that they have not received enough complaints about this problem to issue a recall.  They said if I wanted to pursue the matter, I must file an arbitrationmer.  Thus, Lexus is not in a hurry to correct their mistake. In the past, I’ve purchased three brand new Lexus vehicles. Based upon this latest experience, I will not purchase another. Even the Lexus dealership where I made my purchases, Tom Harvey Lexus in Bossier City, LA, refused to rectify the problem despite their own body shop saying it was a problem with defective paint. My money will go elsewhere.  

I was told the same thing and I contacted them via Twitter. The 08 and 09 did have issues with the pearl white and they've addressed it because, like you mentioned, there were numerous calls.  I told Lexus that a certified Lexus auto body shop and an insurance adjuster both stated it was not normal and that each vehicle should be uniquely addressed.  Mine is on the roof and I can't tell you the last time I looked at my roof, I can't even see it (too short lol).  They also stated that the service department at the dealership never mentioned it, well they don't inspect the roof. 

If you have an 2004 Lexus GX470 and the paint is peeling, please take the time to call Lexus and submit a request for a goodwill claim.  I would also use social media to convey this issue to other owners.  I'm very disappointed with Lexus and if they don't resolve this, I certainly would not buy from them again.