I feel your annoyance. I have the same issue on my 2015 NX200T suv. The headrest is about 1/2" too far forward. I have to tilt the seat back and slouch to avoid neck discomfort. I read all the articles I could find on the issue and asked my dealer, service center and US corporate office for advice. One article pointed out BMW x3 and x5 have very comfortable driver seats that avoid neck pain like lexus and other models (is tempting but too late for this round of car buying for me). I found talking to lexus was a very legal focused conversation that did not yield any advice; only frustration and wasted time. I also talked with after market parts sellers. About 5 solutions were suggested to me. Here are some:
1. Buy a better headrest from another care that is compatible with yours and when you someday sell your car put back on the old headrest to avoid a lawsuit in case of an accident.
2. Cushions/padding of various options to make parts of the seat match better to the headrest.
3. Buy another version of the headrest in a foreign country. E.g., Contact a lexus parts service center in another country and ask them to order and mail me the adjustable model.
4. Bend the metal on the headrest.
5. Tilt seat back and slouch
Of course some of those options are unwise and illegal. I.e., it is illegal as far I know to drive a car with an untested headrest for said vehicle in the U.S. Personally for now I just put 1 1/2"- 2" cushioning in my driver seat. This made the rest of the seat level out to the headrest. The cushion does not feel very sporty and sort of makes me resent buying the car, so I want to find a better solution. Yes, I have head of the "Car Neck Pillow by Travelmate" and I ordered one to try it out (on the way via Amazon Prime).
If anyone has suggestions or feedback on solutions that work, advice is appreciated.
I have the same issue with my 2015 Lexus RX 350. People who claim that the seat is perfectly designed are not sitting upright in their car. Even the service reps at Lexus pointed out that the headrest tilts forward when sitting upright.
This is an engineering issue. I'm pursuing the matter with Lexus, and if anyone has suggestions or a similar experience, let me know.
Headrests Interfere With Good Posture
in 10 - 15 Lexus RX350 / RX450h
Posted
I have the same issue with my 2015 Lexus RX 350. People who claim that the seat is perfectly designed are not sitting upright in their car. Even the service reps at Lexus pointed out that the headrest tilts forward when sitting upright.
This is an engineering issue. I'm pursuing the matter with Lexus, and if anyone has suggestions or a similar experience, let me know.